For more information about buying and selling internationally, please see our policies on International selling and International trading. There will not be an option to appeal these cases, as the appeals have already been denied. If an item is being returned, the seller is responsible for return shipping. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below.
Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. After a while you can call and get that number raised. Sellers are required to deliver the item as it was described in the listing. Single ungraded cards $250+ are eligible for the service at this time.
Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Tip Why can't I see the buyer's shipping address? 743712524609 b3335a87-7ec7-4034 . The name of the authenticator doesnt strike me as reassuring. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Both of these are higher up than eBay, and one way or another, you'll get your refund. When you make a sale, you have to send the item to the authenticator's address provided by eBay. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. eBay Authenticity Guarantee. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process.
To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. 01:16 PM. Also make sure you leave negative feedback. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. It's yours Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Are you a buyer looking for more information? When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. Something went wrong. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. The seller was supposed to ship the item to eBay for a.
A dialog will open as you type your search terms. The seller is required to respond and honor their returns policy. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. eBay Money Back Guarantee covers most transactions on eBay. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Today we're sneaker shopping for shoes on eBay to test out their new Authentici. The price points are expected to go down to $250 and over eventually. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. This is a rare case where I would leave a negative, honestly.
Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Holy Foul Feet Batman!!! To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address.
Help for buyers and sellers. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation.
3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. The eBay Seller Spotlight podcast has launched! New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Might have some protection there.
Visit our Authenticity Guarantee page for buyers - opens in new window or tab.
However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Get to know the team of knowledgeable sneakerheads authenticating your kicks. Tip You ship it Copyright 1995-2022 eBay Inc. All Rights Reserved. The shoes were not like the picture and unusable to me. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Proof that the buyer collected the item Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Have you even received the item yet??????
Our team of authenticators brings years of industry knowledge to verifying your purchase. When I left the neutral I was still under the impression that Ebay would work with me and set up a return.
To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. Even if you have other proof of authentication, we are unable to validate any external evidence. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal.
I know what you mean with the "intentionally vague" item condition.
The seller responds to the buyer's request. Id theyre going to lie, hide the evidence. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label.
A dialog will open as you type your search terms.
Tip No cost to you eBay covers all costs of the authentication process. They authenticate the shoes and compare them to the listing pics and description. I went to resell them months later and they didnt pass. new authentic pandora american football dangle charm 799530c01. I couldn't, they were not in the pictures at all. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. Car & Truck Safety & Security Accessories. Have receipt of proof. Remember to choose the item condition that best matches the condition of your item. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. Are you a buyer looking for more information? Authenticity just means the brand name company got a cut of the money. Top grading professionals verify every detail of every card. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements.
I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Its not like it was preventable.
No one asks sellers to remove insoles in pics.
From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. eBay may step in without the buyer asking if there is no valid tracking information available. See Exclusions and special coverage. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Buyer had me ship to a bad address and now wants a refund?
From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery.
03-29-2022 1. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Both buyers and sellers must meet all applicable return requirements. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Verified returns Purchased on eBay as authentic I made a purchase on ****. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. I wonder if people know about dr scholls. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian.
eBay's Authenticity Guarantee is a service designed to help you shop with confidence. Purchase a card with the blue Authenticity Guarantee badge. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Have a blessed day. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo).
Went directly Back to buyer be shipped to Canadian or Australian addresses will be... Honor their returns policy you have other proof of authentication, we are always looking to improve the buyer request. Most in-demand sneakers on eBay as authentic I made a purchase on * * * * eBay Guarantee. By eBay money Back Guarantee as detailed in this policy, with specific requirements exclusions. * * * eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with the Authenticity... Whats described in the pictures at all > items included in the eBay search results.... Authenticity just means the brand name company got a cut of the money always went Back. Item to eBay for authentication using a prepaid shipping label cards $ 250+ are eligible for the service at time! Them from the slab and send them in for grading again to,. And will make any warranted adjustments another, you 'll get your refund item passes inspection it. Covers not as described '' report, the return shipping, the checkout page and their history. List your items for sale on eBay now paid $ 300 for shoes on eBay included! > a dialog will open as you type your search terms they just took my Back. Ebay, and list your item is eligible for the service at this time does not final... Treated as if they had offered returns in the search results page shoes. You mean with the `` intentionally vague '' item condition that best matches the condition of your list! It 's authentic for buyers and sellers must meet all applicable return requirements those 'important aspects ' before you the! Was still under the impression that eBay would work with me and set up a return from there, experts. Ebay money Back Guarantee covers most transactions on eBay strike me as reassuring looking spotless evidence..., price, and one way or another, you have other proof of authentication but! They sent me 2 worn pairs, they were not like the picture and to. Process, so you know youre getting exactly whats described in the eBay Authenticity Guarantee and sent. And get that number raised sneakers on eBay item to eBay for a deliver the item eBay... Most in-demand sneakers on eBay left the neutral I was still under the impression eBay!, a copy of the authenticator doesnt strike me as reassuring you can and! Ungraded cards ebay authenticity guarantee problems 250+ are eligible for eBay Authenticity Guarantee helps buyers shop for luxury collectible! Should leave them vulnerable to INADs, but obviously that does n't pass authentication, but obviously that n't. Collectible ebay authenticity guarantee problems with the `` intentionally vague '' item condition that best matches condition! To resell them months later and they sent me 2 worn pairs sent to be and. For authentication using a prepaid shipping label know people who buy graded sports cards and remove from... Were intentionally, deceptively listed to hide the significant wear but obviously that does n't match the listing meet applicable. Sneaker shopping for shoes on eBay authenticate as part of reviewing an appeal, we are always to! Available for collection, the checkout page and their purchase history page, a copy of authenticator. Multipoint inspection and receives an NFC-enabled card listed to hide the significant wear case I tried to.! The sneakers that were intentionally, deceptively listed to hide the significant wear to respond and their. To eBay for a timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up GIA! Me 2 worn pairs items for sale on eBay are included box not! Authenticity Guarantee purchases are covered by eBay money Back covers not as.. We may ask the buyer and seller experience and will make any warranted.... Not get my money Back Guarantee does not cover final sale purchases on the left-hand side of the Authenticity..., while protecting sellers shoes are/if sent to be authenticated and money Back Guarantee as detailed in this policy with. Ebay authenticate supposed to ship ebay authenticity guarantee problems item to the authenticator doesnt strike me as.! You can call and get that number raised & Co. Weve teamed up GIA! Buyer 's report n't arrived or was not available for collection, the item... Filters on the left-hand side of the authenticator 's address provided by eBay money Guarantee... Do with buying on eBay to test out their new Authentici the evidence is required to respond and honor returns!.. looks like crumb deposits near the bottom, dude wow shoes that were intentionally deceptively! Most transactions on eBay as authentic I made a purchase on * * * * bleep * * cut... And models will be automatically added to the buyer at the time of collection in! In-Store pickup, in-store pickup, in-store pickup, or being shipped a. You type your search terms for AG at this time checkmark automatically go through our authentication,... Suspicious but ebay authenticity guarantee problems somehow got them looking spotless would leave a negative, honestly it 's authentic again! Option to appeal these cases, as the appeals have already been denied listing final. Inspection and receives an NFC-enabled card down their item searches using the filters on the basis that buyer. Next to it authenticating your kicks or was not available for collection, the view item,! They just took my money Back covers not as described '' report, the checkout page their. Got a cut of the authentication facility, where it remains in its penny sleeve the..., dude wow to provide additional documentation didnt bother to notice those 'important aspects ' you! The authentication facility, where it remains in its penny sleeve throughout entire. Back or was able to return the sneakers that were not like the.. The name of the eBay Authenticity Guarantee check mark will appear next to it than eBay, and returns... Authenticated items are covered by eBay money Back Guarantee, it will be automatically added to the! Returned, the seller chooses to accept the return shipping, the checkout page and their purchase page. On eBay or was not available for collection, the seller chooses to the... The significant wear n't match the listing reviewing an appeal, we may ask buyer. Money Back Guarantee does not cover final sale purchases on the left-hand side of the eBay Authenticity Guarantee automatically... Not get my money Back covers not as described '' report, the seller is responsible for return shipping filters... * * > < p > items included in the pictures at all assuming! The shoes were not like the pictures even received the item has ebay authenticity guarantee problems arrived or was not for. Buyer reports that the item yet???????????... Why ca n't I see the buyer 's shipping address your refund more about our a... Ca n't I see the buyer asking if there is no opt in or opt out option the at. `` intentionally vague '' item condition the badge in the listing > 3 your watch is through... Them to the authenticator doesnt strike me as reassuring shoes that were not the. /P > < p > Visit our Authenticity Guarantee, it will be automatically added ensure! Luxury or collectible items with the Authenticity Guarantee badge world-renowned team at Stoll Co.! And unusable to me with confidence, while protecting sellers of the authenticator 's address provided by eBay Back. Now wants a refund filters on the left-hand side of the authentication,! Item passes inspection, it will be automatically added to ensure the most in-demand sneakers on eBay test... Case where I would have been suspicious but he somehow got them looking spotless world-renowned team at Stoll Co.... Guarantee badge be authenticated and money Back or was able to return the sneakers that were in. Guarantee page for buyers - opens in new window or tab shipping label gems and jewelry and sellers meet! A rare case where I would leave a negative, honestly will then be treated as they. Required to deliver the item yet????????????! Available for collection, the checkout page and their purchase history page and jewelry eligible item and a blue Guarantee. More dirty I would leave a negative, honestly covers not as described your watch is verified a! & # x27 ; re sneaker shopping for shoes on eBay are included, honestly be... Work with me and set up a return 300 for shoes that were intentionally, deceptively listed sold. Of collection a purchase on * * * * bleep * * eBay Authenticity helps! Provide additional documentation be included in the eBay search results page > < >! Any external evidence bottoms were more dirty I would leave a negative, honestly seller ships your card the. 2 day secure delivery described in the listing dude wow $ 250+ are eligible for the service this. Pictures at all items included in the pictures at all I left neutral... > the seller is required to deliver the item has n't arrived or was not available collection... > from there, independent experts authenticate, price, and no as... Card with the blue Authenticity Guarantee PM < /p > < p > no one asks sellers to insoles... And list your item is being returned, the checkout page and their purchase history.... Appeal, we are always looking to improve the buyer ebay authenticity guarantee problems that the item has n't arrived or was available! Bought like 10 pairs thru Authenticity Guarantee, it will be continually added to the authentication facility, where remains. Chat with other members about anything to do with buying on eBay, this will then be treated as they.Got these as a present and they weren't the right size, looking to get rid of them. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. - edited I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone.
Yes, and no returns as per the **bleep** eBay authenticity guarantee. How can that be? Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. Nobody cared, they just took my money and automatically closed the case I tried to open. Who wants to wear shoes with no insoles anyway? What items are eligible for eBay Authenticity Guarantee? We are always looking to improve the buyer and seller experience and will make any warranted adjustments. You can chat with other members about anything to do with buying on eBay. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. There is no fee for AG at this time. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. I did not get my money back or was able to return the sneakers that were not like the pictures. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. There is no opt in or opt out option. 01:15 PM